然后联系三次客服。一般不太喜欢open ticket ，所以都是 chat live 的。然后第一个客服，很受“鄙视”的被她告知，她在美国打开很正常，也许因为我身处中国和谐的网络中，才造成这样的后果。然后试验代理，未果。再次联系，被告知服务器出了些问题，相关人员正在解决，请耐心等待。然后十几个小时过去了，依然毫无结果。再次联系，在对方的" hold on ” 之后N分钟，杳无音信。于是我再呼唤之后，让我open ticket。当时晕死，早知道刚开始就open a ticket了。。于是创建之后，N小时过后得到了技术性的回答 – IIS502 down。
We have RAID issues on IIS502. One drive died in the raid5 configuration, and we noticed the card didn’t start recreation on the spare drive. We have replaced the RAID controller, and this didn’t help either. Then we replaced the spare drive with another drive, but still no luck.
We didn’t lose hope on existing IIS502 yet, but we have already started recreation of the server, as if it would be completely dead. It will take probably up to 48 hours to recreate IIS502 completely, and we hope we will be able to bring the old IIS502 back to life way before that. We expect no data loss, as we can still access the data from old IIS502. Just in case that fails, we have 5 days-old backups.
We will update you as soon as we gather more data.
Update @ 2:43am EST – We are currently in the IP recreation phase of this process. We will continue to update with new information as it comes. – Anthony
Update @ 9:20am EST – Content copy is in progress, ETA of ~20 hours.
This is the second time in one month that this server is down. First time, 3 1/2 days to get it back up and then no backup and sites reconfigured incorrectly. Totally unacceptable. What happened to the 99.9% uptime guarantee? They have not offered one cent of compensation.